Privacy Policy EXCLUSIVE TANZANITE Fine Jewelry

1. Who We Are

EXCLUSIVE TANZANITE Fine Jewelry is a company registered in Tanzania with its registered office at Clock Tower, 1204 Mkuu wa Mkoa Street, Arusha, Tanzania. For the purposes of applicable data protection law, EXCLUSIVE TANZANITE Fine Jewelry is the data controller in respect of your personal information.

Our Data Protection contact is reachable at: privacy@exclusivetanzanite.com

2. Information We Collect

We collect information you provide directly to us, including:

Name, email address, phone number and postal address when you make a purchase, create an account or request an appointment
Payment information (processed via our secure payment processors — we do not store full card details)
Ring sizes, preferences and commission brief details provided as part of a bespoke commission or styling consultation
Communications you send us, including emails, appointment requests and concierge messages
Membership information if you join EXCLUSIVE TANZANITE Vault

We also collect certain information automatically, including device information, IP addresses and browsing behaviour on our website, using cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, commissions and appointment requests
Communicate with you about your purchases, commissions and membership
Send you marketing communications where you have given consent or where we have a legitimate interest
Personalise your experience with us, including tailored product recommendations
Comply with legal obligations and resolve disputes
Improve our products, services and website

We do not sell your personal information to third parties. We do not share your data
        with advertising networks. Your information is yours.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

Contract performance — to fulfil orders, commissions and appointments you have placed with us
Legitimate interests — for client relationship management, fraud prevention and service improvement
Consent — for marketing communications and optional personalisation services
Legal obligation — to comply with Tanzanian and applicable international law

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Specifically:

Order and commission records: 10 years (commercial law requirement)
Client relationship and preference data: Duration of your relationship with us, plus 3 years
Marketing preferences: Until you withdraw consent or 3 years from last interaction
Website analytics data: 26 months

6. Your Rights

You have the right to access, correct, delete or restrict processing of your personal information. You may also object to processing and request portability of your data. To exercise any of these rights, contact us at privacy@exclusivetanzanite.com. We will respond within 30 days.

7. Cookies

We use strictly necessary cookies to operate our website, and optional analytics cookies (with your consent) to understand how our site is used. We do not use advertising or tracking cookies. You may manage your cookie preferences at any time through our cookie settings panel.

8. Contact

For any questions regarding this policy or your data, please contact: privacy@exclusivetanzanite.com or write to EXCLUSIVE TANZANITE Fine Jewelry, Clock Tower, 1204 Mkuu wa Mkoa Street, Arusha, Tanzania.

You have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your data appropriately.